If this happens close the app down and then go back into your Shell app and visit the Shell GO+ area. If this doesn't work please get in touch with our Customer Service Center https://support.shell.lu/ with a picture of the receipts showing your transaction for your missing points.
Contact us
No matter what your question is, you can be assured that we’ll do our best to help you find the answer you’re looking for. Get in touch with a member of our team today.
Online Request Forms
You can also send us a request via web form.
Shell Go+Shell Stations General Enquiries
Phone
For all queries related to Shell ClubSmart please call:
(66) 0 2697 5858 (Monday – Saturday 9 am – 7 pm)
For all other queries please call:
(66) 0 2657 9888 (Monday – Saturday 8 am – 5 pm)